Payment aur billing mein accha-bura dono tha
Jab maine product ke liye payment karne ka decision liya, pehle se socha tha ki process simple hoga, aur invoice saaf milega. Initially toh yeh expectations puri hui kyunki sign-up ke waqt payment ka interface straightforward tha aur invoice timely generate hua. Par baad mein thoda confusion hua jab automatic updates ke charges ko leke mujhe lag raha tha ki pehle bataya nahi gaya tha ki woh included hain ya nahi. Is wajah se main thoda soch rahi thi ki shayad billing system mein thoda aur transparency ho sakti hai. Telephonic support ne koshish ki meri questions samajhne ki aur clarify karne ki, jo accha tha, par phir bhi overall clarity ki kami thi kuch jagah. Par haan, software ki functionality aur training ke baad mujhe laga ke maine sahi cheez mein invest kiya, toh ye differences mere liye manage ho gaye. Matlab mujhe accha bhi laga aur thoda ajeeb bhi ki expectations puri na ho payi har ek point pe.