payment and invoicing totally messed up
Man, the billing system is just a headache. I signed up excited to get going but the payment process kept failing after the first time, so I kept having to retry the same steps. Invoices weren't coming through when promised, so I couldn’t track what was billed or paid. Every day it seemed like something new would glitch with the account charges. Honestly, it felt like the software just didn't sync properly with the payment gateway on my end or theirs. I reached out for support multiple times, but each call ended with vague explanations and no fixes. It was frustrating spending more time on managing my payments than using the software for work. Despite using it daily, my access got paused randomly because of unpaid invoices which I was sure had been processed. Overall, the day-to-day behavior around payments was so unreliable that it ended up wasting a lot of my time and energy trying to keep things running. I had hoped for a smoother, more automatic billing flow but it was the opposite for me, and definitely caused more stress than benefit during the time I tried to use this service.