Pay karne ki baat samajh to gaya, response waise nahi mila
Main billing aur payments ke liye support team se contact kar raha tha jab mujhe apni invoice mein discrepancy dikhayi di. Pehli baar unhone reply kiya tha, par uske baad response slow tha aur questions ke answers mujhe intuitively nahi mile. Jab samajh aaya ki invoice details clear nahi hai, toh realize hua ki unka response time mere expectations ke hisaab se bahut kam tha. Payment status check karne ke liye software automatic updates diye hain, wo thik the par jab support se baat chahiye thi tab delays aaye. Payment aur sign-up process theek tha, mujhe invoice har baar annexe mil jata tha, lekin support se baat karna mushkil tha jab mujhe koi clarifications chahiye thi. Yeh sab experience mujhe yehi feel karwaya ki support majorly automated hai, lekin jab baat human interaction ki aati hai, toh woh expected responsive nahi rahata.