Patient support but slow and repetitive at times
My experience with WFHI’s support and communication was mixed, with some positives balanced by clear frustrations. The telephonic support was patient and willing to help, which I appreciated when I faced trouble using the dialer and adjusting my database. However, the waiting times on calls could be long if there was high demand for assistance, and I often had to repeat my issue multiple times to different agents. While this repetition ensured everyone had the correct context, it felt inefficient and added to my overall waiting. On the plus side, the invoicing and payment processes worked smoothly without hiccups, so that part of the setup was stress-free. Although the support team addressed my problems eventually, the delay and repetitive explanations diminished my confidence in their communication flow. If they improved this aspect, it would make for a much less time-consuming experience. For now, I’m left feeling that while support is helpful and understanding, the process is too slow and involves too much back-and-forth between calls.