Overall user-friendly but search could be better
The training and onboarding experience felt mostly smooth and easy to navigate, which is why I rated it as positive overall. From the start, the instructions were clear on how to set up the dialer and use the dashboard, making the initial learning curve manageable. While I found that information on database management was readily available, I did have some trouble finding certain specific tutorials quickly when I needed them during the initial days. The telephonic support was helpful when I reached out for guidance, reducing some of my uncertainty. My small reservation would be about the organization of materials — a more intuitive search or categorization feature in the training portal would have made things faster. Nevertheless, the onboarding workflow felt well-structured and felt mostly seamless from sign-up through to active use. Considering everything, it was an experience that I found effective and mostly hassle-free.