Overall unclear and frustrating
I had hoped that the onboarding and support would have been more straightforward, but unfortunately that was not the case. The instructions provided were often vague or confusing, especially when I was trying to set up the dialer and integrate the database into my workflow. I found myself repeatedly calling support, only to receive explanations that didn't quite clear up my doubts. While the team was polite, the lack of clear guidance made the process much slower than expected. The automatic updates also sometimes changed system behavior without adequate notice, adding to my confusion. The invoicing and payment steps were also poorly clarified, leaving me unsure about next steps at times. Given all this, I feel the clarity of communication was lacking significantly, and my overall experience with support left me quite frustrated. I would not feel comfortable recommending this based on how poorly things were explained and how much time I lost trying to figure out basic functions.