Overall training felt confusing from the start
To be frank, the whole training and onboarding process felt more confusing than helpful. The labels and wording used throughout the modules didn't really make sense to me; some terms were ambiguous, making it hard to understand what each step required. While I appreciated that the training included examples on using the calling tools and dialer, the accompanying instructions often left me second-guessing myself. Navigating the database feature was supposed to be straightforward, but the unclear labels didn't help in smoothly setting up workflows. The onboarding flow touted clarity, but for me, it felt like I was always pausing to interpret what was meant. Although the sign-up and payment steps were pretty standard and didn't cause issues, that was about the only aspect running without confusion. Overall, the training's phrasing and structure didn’t align well with how I process new software, which made getting started more frustrating than expected.