Overall, the whole process felt disconnected and unhelpful
Throughout the time I used the support and communication services, the experience was generally unhelpful. Calls to telephonic support were often met with delays and sometimes I did not get the answers I needed. There was a consistent feeling that the team was not fully aligned with how I was trying to use the software or training materials. The automatic updates didn’t resolve any ongoing issues I faced, and sometimes they even introduced new difficulties that took extra time to manage. Day to day, I found the processes slow and frustrating. There was little continuity in communication, which made it hard to trust the assistance I was given. Each time I called for help, it felt like starting fresh rather than building on what was previously discussed. The sign-up and payment steps proceeded without incident, but that did not compensate for the overall disconnect in support. In brief, the whole thing felt disconnected and unhelpful from a user perspective in the longer term.