Overall the support sequence made sense, par thoda confusion tha
Main toh ye kahungi ke support aur communication ka tareeka thoda mixed tha. Pehle jo steps diye gaye the, wo logically lag rahe the, aur sab kuch proper order mein tha toh main samajh paayi ke kya karna hai. Lekin jab main actual mein support team se baat karne gayi, toh thoda order break hone laga. Kabhi kabhi mujhe lage ki mujhe support ke liye documents bhejne pad rahe the, phir call pe repeat karna pad raha tha jo pehle bataya gaya tha. Mere hisaab se agar ye steps thoda better coordinated hote, toh thakaan nahi hoti aur confusion bhi kam hota. Dialer aur calling tools ka use toh theek tha, par support ki taraf se clear instructions ke absence thodi dikkat create karti thi. Lekin, mujhe yeh bhi dekhne ko mila ki log generally helpful the, bas unko thoda aur coordinated rehna chahiye tha. Toh overall support ka experience thoda positive tha, par agar main apne dost ko batana ho, toh kahungi ke thoda aur improve karna chahiye WFHI ko is aspect mein.