overall, the sales steps felt out of order
Frankly, the whole sales and pre-purchase experience left me a bit tired and confused, and I say that as someone who’s been through similar processes before. The order of steps seemed random and not particularly guided. I found myself bouncing between different pre-sale information pages without truly understanding what I was agreeing to or what the actual service entailed. The lack of clear progression or a logical sequence made it hard to track my position in the process or what next step was expected of me. I kept having to refer back to earlier pages or get on calls just to clarify things that felt like they should have been upfront from the start. The sales reps were polite, but the system did not seem to support a straightforward, linear flow that one would expect when signing up for software and training. Honestly, from my point of view, the steps felt jumbled; it wasn’t the kind of clear path that encourages confidence. I can’t say anything else positive because this experience just felt like a needless tangle of information and options that didn’t line up in a sensible order.