Overall the onboarding was okay but not much better than before
I have used other platforms before and honestly, WFHI’s training and onboarding feels somewhat similar, maybe a bit slower in certain areas. The training content was there and it helped me understand the basic workflow, but I found myself going back to previous platforms just because those were more straightforward on how to organize calling tools and database workflows. The WFHI software does have nice features like automatic updates and telephonic support, but it sometimes felt like I was balancing between reading help documents and trying to use the tool live. The onboarding took longer than I’d hoped, and the sequence of training wasn’t that clear sometimes, which was slightly frustrating. However, once I adapted, I felt I could work with the dialer and other features well enough. So I guess the outcome is okay—I am able to use the platform, but the overall experience didn’t really improve a lot compared to what I was doing before. It sort of left me feeling it got the job done but didn’t wow me.