Overall, the experience felt balanced and attentive
From my perspective, the responsiveness of WFHI’s team during the sales and pre-purchase phase was generally good with only a few moments where it lagged slightly. They answered my questions promptly, though sometimes I had to wait a bit longer for deeper clarifications on the software features, particularly about the calling tools and database functionality. The sales process didn’t feel rushed, which I liked, even though it meant I had to spend extra time before deciding. The approach felt neither too pushy nor too distant, which I think struck a fair balance. One minor downside was the initial onboarding outline wasn’t as clear as I expected, so the overall experience felt like there was room for improvement in setting expectations early on. But on the positive side, the team’s willingness to respond to individual concerns made the engagement feel attentive. Putting it all together, the whole thing felt like a balanced exchange between being helpful and requiring patience to get the full picture.