3 out of 53 of 5Verified purchaseSupport and communication
Overall, the experience felt a bit up and down
The support and communication before and after making the purchase felt somewhat mixed. On one hand, the team was always polite and willing to help when I called about the database feature or dialer setup. They answered most of my questions clearly, and the telephonic support was easy to reach during business hours. On the other hand, I found the response time slower than expected, which was frustrating during the onboarding phase when I needed quicker resolution. Additionally, the automatic update notifications were sometimes unclear, causing me to double-check if something had changed in the software. So, the whole thing felt like a decent experience with moments of helpfulness but also some waiting that could have been avoided.