Overall, the communication and support worked well
After using WFHI software for several weeks, I’ve found the support and communication to be quite reliable. Initially, the onboarding flow was smooth, with clear steps guiding me through set-up and training sessions. Whenever I encountered issues with the dialer or database features, I was able to get helpful answers from telephonic support rather quickly. The team was patient and detailed, helping me understand the software’s automatic updates and how they might affect my workflows. I appreciated that updates were applied seamlessly without interrupting daily work. The invoicing and payment processes were straightforward as well, and any questions I had there were resolved without much delay. Over time, using these features day to day has been pretty hassle-free. It’s not perfect, but the way communication has been handled makes me feel confident to continue using the software. I'll keep using their system because based on what I’ve experienced, it simply does the job consistently and support remains attentive.