overall support was okay but i ended up googling a lot
The whole support system seemed okay but honestly I found myself figuring out a lot by just going online and searching rather than waiting on the line. The telephonic team was helpful once I got through, but the waiting time sometimes made me pause my call. I liked the way the automatic updates kept the software current without me needing manual fixes, so that did free up my time. However, when I had specific questions on setting up the database and integrating the dialer, the responses were helpful but not very detailed. I feel I had to test things on my own more than I expected, which was a bit frustrating. Signing up and making the payments was moderately smooth, although invoicing details were sometimes confusing and had to be clarified via support. So, while the overall communication was not bad, I wish there had been more thorough self-help resources or quicker telephonic answers. Nonetheless, the basic workflow did come together once I sorted out some details myself, so it wasn't a total loss.