Overall support felt like a mixed bag but got through it
Hey, so first thing to say is the support was decent most times, but there was a moment when the call tool bugged out and I hit a wall. It wasn't smooth sailing the whole time, but they picked up my call and tried to walk me through it, which helped a bit. The training was solid, and onboarding had clear steps, so I wasn't totally lost. Sometimes I felt communication lagged, like responses took longer than expected, and I kept wondering if they were still on top of fixing the issue. But when I persisted, they came through with some priority assistance, which made me feel better. I'd say overall, the whole thing was manageable but not perfect. It felt like a learning curve on both ends and I got that the software updates sometimes affected workflow unpredictably. In the end, the support’s effort was clear, but definitely some room to improve in making things smoother when things go south.