Overall Support Experience Felt Slow and Frustrating
I found the responsiveness of the support team quite lacking over the course of my usage, which made the whole interaction rather tiresome. I reached out multiple times via phone hoping to get solutions or at least acknowledgment of my issues with the dialing tools and database features, but often experienced delays before anyone answered. When I did get through, the explanations were sometimes vague or repetitive, leaving me unsure if my problems were fully understood. Part of the frustration was not just the slowness but the inconsistency; there were moments when the team’s assistance was actually helpful and polite, which made that rare positive encounter stand out starkly against the usual wait times. Telephonic support is vital for software like this to ensure smooth workflows, yet the prolonged silences and slow callbacks felt unprofessional. While I appreciate that the system itself functioned well aside from the troubles mentioned, the lag in communication really brought down my overall impression. I expected better engagement and quicker feedback especially since billing and invoicing can become complicated without proper support. Unfortunately, this laggy communication affected how confident I felt continuing with the platform despite its otherwise useful features.