Overall steady experience but confusing wording held me back
The training and onboarding offered a decent foundation in using the software, but I encountered some frustration related to the wording and labels within the materials and interface. Though the syllabus generally introduced tools in a logical order, several terms felt overly technical or mismatched with the feature they described, which made grasping their functions more difficult than expected. For example, I found the label for the dialer sometimes inconsistent with how it was referenced in the instructional content. This sort of discrepancy created avoidable pauses while I tried to confirm if I was using the right component. Despite these word choice issues, the training videos were otherwise well paced, and the customer support responsive enough to guide me through confusing spots. The invoicing and payment experience was equally smooth, without any hidden charges or delays, which helped balance the occasional struggle with terminology. Though the platform overall felt coherent and reliable, the inconsistent wording made the initial journey somewhat more complicated than it needed to be, and I believe clearer labeling would greatly improve usability.