Overall stable day-to-day use, with room for smoother onboarding
When I first started the training and onboarding, some of the initial instructions were not exactly clear, which made the first few attempts a bit frustrating. However, after a couple of days of using the software and following the training modules, I started to get the hang of how the dashboard, calling tools, and the database feature were supposed to function together. Day to day, the software behaved steadily with consistent automatic updates and minimal glitches, which was a relief. One positive outcome is that even if the initial onboarding had its hiccups, by the end of the first week I felt more comfortable handling calls through the dialer and managing my workflow using the database feature. Calling tools worked well for the most part, and the telephonic support was reachable when I needed guidance, though I rarely had to use it once past the early days. So while the first experience wasn’t perfect, the overall outcome meant I was functional and confident enough to operate independently, which was my main concern throughout.