Overall smooth but ongoing parts need patience
You made the initial setup process fairly straightforward, which was a relief. I appreciated how much was a one-off, like setting up the dialer and database access. However, the ongoing maintenance required some attention, especially updating workflows after weekly automatic updates. I felt sometimes the training didn’t cover these recurring steps in depth, which meant I had to figure some things out myself. Still, your telephonic support was responsive when I reached out, which helped ease any frustrations. Signing up and handling the invoicing was smooth, with clear instructions that made payments hassle-free. Overall, the balance between one-time setup and ongoing involvement felt fair, though I do wish the training included more emphasis on keeping things running long-term. That way, I wouldn't have felt slightly on my own after the initial phase. I’m generally positive about your product and support but expect new users might want to prepare for some work beyond the start. Thanks for making the process mostly hassle-free and keeping your support lines open.