Overall smooth but I might still want help next time
I’d say my experience with the training and onboarding was generally positive but I’m not completely sure I’ll skip needing help next time. The instructions were fairly clear, and I felt supported through the process, but some aspects – especially using the dialer’s advanced features and managing the database – felt like they might need a second look. It wasn’t complicated, just nuanced enough that I had to pause and think through the steps rather than breezing through. The automatic updates helped keep the software current which was great, but occasionally I wondered if some new features were explained well enough. The telephonic support was available when I needed it, which was comforting, though the sessions did take some time to schedule. On the whole, the experience was quite smooth and fairly detailed, but I’d be open to another round of guidance just to feel fully confident next time I use these tools extensively.