Overall setup felt balanced but with some ongoing adjustments needed
The initial setup process was quite thorough, and I appreciated the detailed training they provided which helped me understand the basics clearly. However, I found that while many parts of the software, like the dialer and database features, were well integrated, there was definitely a learning curve involved. Telephonic support was responsive, yet sometimes I needed several calls to clarify an issue, suggesting there’s room for clearer communication. The onboarding felt like a one-off session, but adjustments and fine-tuning needed to happen continuously over weeks, which made the experience a bit drawn out. Payment and invoicing were straightforward and well-explained but not particularly exciting. Automatic updates were a double-edged sword; they introduced new features often, but sometimes disrupted my workflow unexpectedly. I would say the experience was a mix of effective immediate setup joined with ongoing moments that required patience and persistence to get exactly right. So, in sum, the entire process felt like a moderate investment in time and effort, with some bumps along the way.