Overall, setup ended up working but was more ongoing than I hoped
I found that setting up the WFHI software was a mixed experience in terms of one-off versus ongoing effort. Initially, the sign-up and onboarding went okay, and the basic training sessions helped me understand the software’s core features. But what surprised me was how much continual adjustment was necessary afterward, especially when trying to get the calling tools and database to fit my day-to-day workflow. It wasn’t as if I could just set it and forget it; I had to keep consulting the support team and redoing some setup steps every week. While the telephonic support was friendly when I reached out, I found the need for repeated follow-ups a bit frustrating. The automatic updates sometimes changed things which meant I had to relearn certain parts or tweak settings again. In the end, the system works well once it’s running smoothly, but it takes more constant attention than I expected from the start.