Overall sensible steps, but that form page really stood out
The steps they had for sales and pre-purchase made sense mostly, but I found myself a bit thrown off at one point. When I first tried to go through the entire workflow, everything felt pretty well laid out — signing up, previewing the offerings, and the initial calls to clarify terms were all logical. But then, there was this one form page which asked for a lot of details up front. It felt like it came too early and was more complicated than it needed to be. I actually went back a couple of times just to make sure I filled it correctly because it wasn’t very clear why all that information was necessary then. I guess I can understand why they ask, but the positioning felt off to me. Once past that page, everything flowed better, so the overall process wasn’t too confusing. Just thinking back, that form was the one thing which really made me stop and rethink what I was doing — everything else seemed quite fine.