Overall satisfied though some parts weren't as expected
The training and onboarding experience matched my general expectations in many ways, with clear instructions and decent support throughout the sign-up and initial setup. What stood out positively was how smoothly the payment and invoicing processes went, which made starting with the software less stressful. The training materials covered most of the core features well, especially regarding the dialer and database tools that I use regularly. However, I did feel that the onboarding timeline was a bit longer than I had anticipated based on pre-purchase information, which gave a slight sense of delay. Additionally, while the telephonic support was helpful, a few responses seemed to lack detailed explanations, leading me to rely more on the manuals than I originally planned. Despite that, automatic updates and improvements to the software kept my workflow efficient once fully onboarded. All in all, I'm satisfied with the experience so far, mainly because the essential parts matched what I was hoping for, though a bit quicker turnaround in initial stages would have made it better.