Overall satisfied, but ongoing touchpoints take effort

Overall satisfied, but ongoing touchpoints take effort

Reflecting on my experience some months after onboarding, I feel generally positive about the training and setup I received. The initial sessions were thorough enough to cover the software’s main features, like the dialer, database, and automatic updates. However, what stood out was that maintaining smooth workflow integration requires ongoing attention to updates and support calls. These aren’t frequent, but they do need to be factored in as part of regular usage rather than a one-time thing. So while the beginning was straightforward, keeping everything running well definitely demands continued effort, which I now understand better.