Overall sales process kaafi tedious raha, mostly self-explanatory nahi tha
Jab maine WFHI ka software lene ka decision liya, toh mujhe laga ki sales aur pre-purchase support acha hoga, par experience thoda disappointing raha. Mostly mujhe khud hi sab kuch samajhna pada, kyunki jo information di gayi thi wo clear nahi thi. Sign up se leke payment tak ka process complicated lag raha tha, kyunki labels aur instructions itne straightforward nahi the. Main soch rahi thi ki kisi se direct baat karke clear explanation milega, par sales team ka response slow tha, aur mujhe lagta hai ki unhone mujhe chhoda chhoda sa feel karwaya jaise main apne questions ka answer khud dhundho. Automatic updates ke baare mein bhi mujhe khud pata lagana pada, koi pehle se explain nahi kiya. Jo training aur onboarding flow hai, uske baare mein pehle bataya nahi gaya, jisse maine extra time waste kiya samajhne mein. Dialer tools aur database features ki details mujhe ads aur website dekh ke samajhni padi, jo kabhi kabhi confusing thi. Invoice aur payment ke labels clear nahi the, jiska matlab kisi ne mujhe bataya hi nahi. Sabse zyada toh mujhe lagta tha ki agar ek dedicated support ya guide hota sales ke waqt, toh mujhe jyada clarity milti aur main easily decision le pati. Toh main kehti hoon ki ye pura sales process zyada user-friendly hona chahiye tha, warna jyada effort lagta jasno waale ko.