Overall, Responsive But Sometimes Just Too Slow And Frustrating
The training and onboarding support overall had some positive aspects, like the initial welcome and the quick responses via email when I first signed up. I appreciated having someone to reach out to, which gave me some confidence that the team was there if needed. However, as I progressed with learning the software features, especially the dialer and database integrations, the support responsiveness slowed noticeably. When I called for help, I was sometimes kept on hold longer than I felt reasonable, and at times there was no callback as promised. This inconsistency was frustrating because it affected how quickly I could complete each phase of the onboarding process. I do want to acknowledge that in a few cases responses were detailed and very helpful, so it wasn’t all negative, but the slow timings overshadowed those. Another reservation I had was that the training materials occasionally felt out of sync with recent system updates, which added to my confusion. Overall, the support experience gave me mixed feelings—there was definitely care and an attempt to be helpful, but the delays and occasional lack of follow-up made the entire thing feel more tiring than it needed to be.