Overall response process felt polite and functional
I was looking to understand how responsive the team behind this software would be prior to purchase as I had some detailed questions on the calling tools and the database feature. The replies were consistently polite and reasonably prompt, which made the pre-purchase phase less stressful than it can be elsewhere. There was one occasion when it felt like my question about automatic updates wasn’t fully addressed; a more thorough answer there would have been nice. But on the whole, the process of getting clarifications and signing up was straightforward enough, and the invoicing went smoothly without much fuss. It felt like the people were generally keen to help, though not overly pushy or salesy which suited me fine. There was also a follow-up call scheduled post-onboarding which helped clarify a couple of remaining minor doubts. I think if the waiting times could be shortened slightly, that would elevate the experience from good to great. So I’m happy to give it a positive rating but with a slight reservation on responsiveness details.