Overall process was smooth enough to get started, but a bit clunky at times
I found the WFHI software sales and pre-purchase experience generally satisfactory. The onboarding flow was logical and the training sessions clearly explained the features. While the initial sign-up and invoicing process didn’t present major issues, the database feature took some getting used to and required practical tweaks day to day. Calling tools reliably connected, but sometimes the dialer showed lag during busy times. Automatic updates happened without disruption, which was a plus. The only downside was a slight delay occasionally when contacting support, which could have been quicker given the paid nature of their services. But overall, it did the job and felt like a decent investment. The workflow software supported my needs adequately and setup challenges weren’t too frustrating. I’d consider using the software again based on this first phase because it mostly delivered what was promised on paper even if the experience wasn’t perfectly polished.