overall process was slow but steady
The support experience was a mix of efficient responses and some delays which was a bit frustrating. Initially, after signing up, the onboarding process took longer than I expected, especially while navigating the database feature integration and understanding the dialer tools. The training was thorough but felt somewhat generic, requiring me to figure out specific use cases on my own. At some points, telephonic support was quick and helpful, resolving issues like access and usage queries smoothly, while at other times, there were waits that delayed progress. Automatic updates changed the interface small parts which sometimes confused me because the training hadn’t noted these changes. Invoicing and payment directions were clear and straightforward though. All in all, the whole experience felt like an uneven balance — parts worked well, others could improve, and it wasn’t seamless but not completely problematic either.