Overall process was okay
When I started looking for a suitable software solution, WFHI's website provided a basic flow to understand their offerings. Information about the software’s features was present, but not deeply detailed to clarify all pre-purchase doubts. The sales team was reachable through provided channels, but I found the responses mostly generic. It did take some time to get clear answers on specific functions like the dialer integration and database management. The sign-up steps were standard; however, locating the best plan for my requirements required navigating back and forth on the site. I appreciated the directness of the invoicing process, which was straightforward once I registered, but the lack of a comprehensive FAQ before purchase made it a bit challenging to be fully confident. Overall, the sales and pre-purchase experience was neither confusing nor particularly easy—it satisfied the basics but could improve on detailed guidance to help customers make informed decisions more quickly.