overall process was meh but response times decent
I tried to reach out to the sales team a few times before signing up and honestly it was a mix of good and bad. Sometimes they responded pretty quickly and answered my basic questions about the software and features but other times the replies were delayed or lacked detail. I appreciated that they didn’t push too hard but the lack of consistent follow-up made me a bit unsure at some points. Signing up was smooth enough after I finally got the info I needed. Invoices came on time and were clear which was a plus. I guess the whole experience was kind of in the middle – not terrible but not fantastic either. It felt like the backend sales process wasn’t fully synced with the front end. Overall, I am still figuring out if this software is truly what I want but waiting for support felt both good and frustrating at different moments.