Overall process felt slow and a bit frustrating
From the start, I noticed that communication wasn’t as quick as I hoped. When I asked simple questions about the product and sign-up, the responses came in after a delay, which made the whole thing feel sluggish. It seemed like the team was trying but couldn’t keep up with the demand. There were moments I appreciated the explanations once they came through, but mostly it was hard to plan because I didn’t get timely updates. The billing questions took longer than I expected to clarify. I understand this can happen sometimes, but overall the experience left me wondering if the process could be streamlined better. It didn’t feel very smooth or efficient, which affected my confidence in the service overall. Maybe things will improve later, but right now it felt like a slow and somewhat frustrating start.