Overall process felt like a slow back and forth
My sales and pre-purchase experience with WFHI's services was quite mixed. Initially, the sign-up was straightforward, and the steps seemed logically ordered. However, I encountered a fair amount of waiting between the various stages, which made the process longer than expected. Sometimes, I had to repeat providing the same information during the onboarding flow, especially related to the database customization and confirming Dialer preferences. The training sessions were scheduled with gaps that felt unnecessary and slowed down my ability to get fully set up. On the positive side, the calling tools, once accessed, worked reliably, and I appreciated the automatic updates that kept everything current without my intervention. Support was generally available, but sometimes responses were delayed, increasing the wait times. The invoicing and payment procedure was clear enough and didn't cause me problems. Overall, the combination of repetition and waiting gave the process a drawn-out feel, which I found neither efficient nor frustrating but just slow. This pace might suit some users better than others depending on their patience and schedule priorities.