overall process felt kinda long and confusing
Honestly the whole sales and pre-purchase experience felt pretty long and confusing for me. The initial sign-up looked simple but then there were lots of steps and explanations I didn’t fully get on the first go. I guess the training materials were okay but I felt like I needed help more than once to figure out what exactly I was supposed to do next. Emailing support didn’t always feel quick to help and the instructions could be clearer all around. I want to say that the software itself once set up seemed fine but getting to that point was definitely not smooth. The dialer and billing process weren’t explained very clearly in the beginning either so I was kind of guessing a lot. I don’t think I’ll skip getting help next time because it all felt a bit much without some extra guidance. Automatic updates are fine but that doesn’t fully cover the confusion while starting out. Signing up, invoicing and payments all had some unclear parts and so I ended up wasting time figuring it out. So overall, the feeling was that the whole thing needed a lot of patience and a bit of luck to get through. I hope they improve the pre-purchase stuff so it’s not so overwhelming going forward.