Overall process felt kinda backwards
I was trying to set up the software and honestly, the steps didn’t feel very sensible or smooth. It started off okay, with the sign-up and initial access, but once I got into the training and onboarding, it felt like I was jumping around without a clear path. For example, the dialer setup came before I really got used to the database features, which was confusing. I found myself having to backtrack a lot just to figure out what was supposed to come next. The invoicing and payment part was straightforward, I’ll give them that, but even that felt disconnected from everything else. The automatic updates were supposed to help, but sometimes they seemed to introduce changes without enough explanation, which didn’t help the flow at all. Support was decent when I contacted them, but it was mostly reactive, not proactive. So, in the end, while the software’s abilities are fine, the overall journey felt like it could have been arranged much better so that everything unfolded in a logical order, making it easier for someone to follow from start to finish.