Overall problem solved but some waiting and repetition was involved
The support I received generally helped me resolve my issues, but the process involved more repetition and waiting than I had hoped for. When I called to understand certain features in the database and dialer, the agents were polite and tried to assist. However, often I had to repeat myself because the person on the line had to check details or escalate my query. This back-and-forth meant that some questions took longer to get answered. Sometimes, I also faced waiting on hold before reaching the suitable support staff. Although eventually, I was able to get the help I needed and proceed, the delay was frustrating. The automatic software updates did not cause glitches, though I was not fully informed beforehand about what these updates changed. Despite the communication challenges, the outcome was positive since my setup could be completed and I am now able to use the tools as intended.