Overall pretty good, though I had to work out some details myself

Overall pretty good, though I had to work out some details myself

My experience with the sales and pre-purchase was pleasant. The best part was that the onboarding materials made it clear what I needed to do next, giving me a good sense of direction. However, when it came to the finer points of using the dialer and managing the database, I had to figure out many things on my own without direct guidance. There was one moment when calling support made a real difference; they quickly helped me resolve an issue with automatic updates impacting my workflow. Still, much of the process outside of that felt like self-service, which requires patience and willingness to experiment. I appreciate the freedom to navigate independently but wished for a little more structured help during some of those later steps.