Overall, onboarding was quite disappointing and frustrating
The day to day training experience with WFHI did not meet my expectations at all. The onboarding process felt disorganized and lacked consistency, with some parts feeling rushed and others repeated excessively without clear benefit. I struggled to get timely help from support over the phone when I faced difficulties understanding the database and calling tool interfaces, which only added to my frustration. Updates to the software were automatic but seemed to cause glitches occasionally, making it harder to follow the training smoothly. The invoicing and payment system was the only part that worked as expected with no surprises. Overall, the whole training and onboarding process felt tedious and inefficient. I did not get a sense that my learning needs were being adequately addressed or that the flow was designed to ease me into working remotely. This left me with a negative impression and I found it hard to stay motivated throughout. Simply put, the experience was more troublesome than helpful.