Overall onboarding felt smooth with just a minor setup timing issue
The training and onboarding felt quite comprehensive, and it’s clear they put effort into making it accessible for new users. Most of the initial setup was a one-off task – getting the database aligned with our needs and configuring the calling tools. After that, the regular usage felt much easier, with automatic updates helping keep things current without much intervention. The training videos and live sessions helped me understand both the dialing software and the workflow processes, though it did take a few days to get everything in place. My only small criticism is that the setup itself was a bit time-consuming initially, which delayed me from jumping fully into daily use. But once that hurdle was passed, I found the rest quite user-friendly and well-designed. If you’re willing to invest that upfront time, the software and training will definitely support your remote work effectively.