overall, onboarding felt pretty smooth and familiar
When I first started, I was a bit unsure about where exactly to find some features, especially the dialer versus the calling tools, since the menu looked quite packed. Eventually I realized that the calling tool label actually covered several functions grouped together, which felt a bit crowded. Looking back, I think I could have used a clearer separation or better signposts to find what I needed quickly. That said, the training videos were helpful to fill that gap, though I sometimes wished they linked directly to the screen I was seeing. The flow of onboarding as a whole made me feel fairly confident by the time I arrived at setting up the database, which I had been nervous about. It took a bit of digging around, but I appreciate that you layered the training in stages so I could try things and then refer back if necessary. So all in all, the experience was pretty smooth but could do with a little tweaking on labeling so the initial feeling is less like hunting for features and more like a guided path. Good job otherwise!