Overall onboarding felt confusing and patchy
Reflecting back on my training and onboarding experience, it felt more confusing than clear. While some sections of the training clearly explained the software’s features, many parts were rushed or left me guessing what the next steps were supposed to be. They provided several written materials, but the sequence wasn't very logical, which made it tough to build a good understanding. When I tried asking support later, the explanations helped somewhat but didn’t fully clarify my doubts. The automatic updates sometimes changed things without sufficient notice, adding to the uncertainty. Even the sign-up and invoicing process, which should be straightforward, felt a bit cluttered and hard to navigate. Overall, the entire process left me feeling overwhelmed and wishing for a simpler, more coherent introduction. It just never quite clicked into place for me.