Overall onboarding felt a bit underwhelming
When I signed up for the training and onboarding with WFHI, I was expecting a well-structured and comprehensive introduction to all the software features. I have to say that while the sessions were warm and the trainers knowledgeable, the experience slightly fell short of what I anticipated. The training covered the basics but didn’t go deep enough into some of the more advanced tools like the dialer’s call management or database integrations, which are crucial for my daily workflow. Onboarding flow was smooth enough but felt somewhat rushed, so I found myself needing to revisit parts of the software on my own to really understand. The automatic updates were a useful touch, keeping the software current but not always well explained during training. I appreciated the telephonic support available, which helped answer some of my questions as they arose. The sign-up and invoicing process went as expected—no hiccups there. All in all, while the onboarding was pleasant enough, it left me feeling that there was more potential that wasn’t fully realized during the sessions. It was not disappointing, but definitely not quite as in-depth as I had hoped. I’ll continue exploring the tools myself with the support on hand as needed.