Overall onboarding felt a bit of a rollercoaster ride
Starting with the training, I found the sessions quite engaging and easy to follow because the trainers used good examples to explain software features. However, the wording and labels in the database section sometimes felt inconsistent. At points I wasn't quite sure what some terms referred to, which slowed me down a bit during the onboarding workflow. On the other hand, the dialer setup was quite intuitive and didn’t require much back-and-forth with support, which I appreciated. The automatic updates seemed to happen smoothly without disrupting my flow. So in the balance, it was a mix of good and confusing moments. Training generally was helpful but could benefit from clearer terminology throughout the platform. I’m hoping the experience will become more fluid as I use the software more continuously because the sections that worked well gave me confidence to proceed. The invoicing and payment process was straightforward, which added to a positive feeling overall. So I’d say the package felt a bit like a work in progress—sometimes smooth, sometimes needing extra attention, but promising nevertheless.