Overall, onboarding felt a bit dragging
The training material was somewhat clear in parts but I’ve been explaining similar processes before, so I was expecting it to be a bit more straightforward. The initial onboarding flow had its moments where instructions were concise but mostly I felt like I was left to figure out several steps on my own. There was useful information on how to manage the calling tools and database but the pacing wasn’t consistent. Some explanations felt rushed or skipped over important details I had to guess. The telephonic support was okay but didn’t always feel quick enough, which made me tired of repeating simple questions. The whole onboarding experience seemed drawn out and patchy rather than smooth and logical. It’s workable, sure, but I’ve done this kind of thing enough times to say it’s not the best I’ve encountered. A bit more polish in the flow and more explicit guidance would have saved effort and frustration.