Overall, onboarding and training felt a bit sluggish
When I first started using the platform, I had high hopes for the training and onboarding process, but it turned out to be somewhat underwhelming. The people on the support side were responsive to my queries if I reached out, yet the initial onboarding felt like it was dragging on unnecessarily with little proactive guidance. I appreciated that when I did get in touch, the responses were generally courteous and somewhat helpful. However, compared to other platforms I've tried, it felt as if the personalized help was limited and often delayed. The training materials themselves were fine but lacked that engagement factor to keep me motivated. In total, it gave an impression of a process that was there, but not quite optimized to make new users comfortable and independent quickly. It’s not awful, but I believe more timely follow-ups and proactive check-ins during onboarding could significantly improve the experience. In summary, the entire ride felt a bit slow and could benefit from more hands-on and rapid assistance in the early stages to ensure smooth adoption.