overall not great experience, but at least support answered
You really need to improve the speed and quality of your telephonic support. I found myself explaining the same issues multiple times during calls, which was frustrating and wasteful of my time. The waiting periods before connecting to a support agent also felt unnecessarily long, reducing the effectiveness of the help provided. That said, I will acknowledge that when I finally did get through, the support was helpful in addressing some problems related to the dialer and database features. However, the repetition and delays overshadowed this occasionally efficient support, making the entire communication part less productive for me. Because of this, my overall experience with your product was disappointing even though I had some moments of decent assistance.