Overall not bad but’ll need help next time too
I’d say the onboarding process had its ups and downs. Starting the training was pretty straightforward, and I picked up the basics of the software and dialing tool fairly quickly. However, when it came to managing the database and dealing with the updates, I found myself confused at times. Some parts of the training explained updates well, but in practice, I struggled a bit to adapt to changes. So, I guess I’d need support again next time to get comfortable. The invoicing and payment steps were clear enough, and sign-up was smooth, which was a relief. I liked the structure but some details were left vague in training, so I’m not fully confident handling everything alone just yet. The support communication seemed helpful but I haven’t used it much so can’t fully judge. To sum it up to a friend, I’d say it’s mostly good but expect to need some additional help as you go.