Overall it’s good, but I had to figure out many things on my own
I found the sales and pre-purchase process fairly informative but definitely wasn't a walk in the park. There were some details about the software options and database features that were not clearly spelled out in the initial info, which meant I had to spend extra time going through the training materials myself. The onboarding flow was helpful but did require a lot of self-directed effort to understand things like the dialer and calling tools thoroughly. Payment and invoicing setups were straightforward but the documentation was a bit sparse, so I ended up relying on customer support a few times to check if everything was as expected. While the support team was responsive, it felt like the overall process could have been a bit more streamlined to avoid having to piecemeal the info myself. If I were telling a friend, I’d say it’s definitely a solid product with useful features but be prepared to spend some time figuring things out on your own along the way.